Focus your sales team on what they do best
with scalable tech-ed & support services from MDC
END USER GO-LIVE TRAINING
Ready to start testing
Our technical educators have conducted over 10,000 training sessions. We focus on how healthcare professionals learn and can provide the training needed to make sure your customer is ready to start using their newest point of care test in as little as a week.
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Get StartedKey Features
- For Point of Care diagnostic tests
- Designated technical educators
- Flexible, interactive remote training
- Rapid 60-minute sessions
- Start in as little as 72 hours
- Training certificates and statistics
10,000+
Point of care IVD training sessions and counting
We've conducted over 10,000 remote training sessions for IVD makers, helping them speed up implementation and free up their sales and technical support teams.
You can decide when and where to deploy our scalable tech-ed services. We can help your new customer secure early process consistency with their new test before or during implementation.
Free up your sales team
Maximize the effectiveness of your sales team by freeing them up to focus on their sales funnel.
We'll take care of the end-user training, documentation, and help the site get ready to launch your point of care test.
About MDC
Over 30 years of experience in the diagnostics and medical device industry, guiding clients entering the market and routine clinical use.
Looking For Help?
We provide Regulatory Affairs, CRO Services, Quality Systems, and Marketing support for IVDs
Setup A CallSUPER-USER EDUCATION
Empower key users
Develop super-users who will help to expedite implementation, train the team, leverage customizable features, manage QC and other functionality beyond the basics.
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Get Started
Save time. Boost satisfaction.
When you train super-users to troubleshoot beyond the basics and act independently when they can, you save your customers time, and you save your support teams time - and travel.
Most importantly, when you enable your customer to continue testing, you help reduce delays in patient care.
Key Features
- Key-user/trainer-level education
- Covers custom settings and QC
- Includes admin functions and self-help support
- Covers implementation considerations
- Flexible, interactive remote sessions
Need something custom?
Over the years we've put together many experiences tailored to fit the needs of our clients ranging from start-up to established global diagnostics makers. Let us know what you're thinking. Chances are our team has put together something similar. And if not, we look forward to the challenge.
About MDC
Over 30 years of experience in the diagnostics and medical device industry, guiding clients entering the market and routine clinical use.
Have A New Project?
We provide Regulatory Affairs, CRO Services, Quality Systems, and Marketing support for IVDs
Setup A CallVERIFICATION & SITE-READINESS
Boost early adoption
Boost early adoption and test volume by providing performance verification support, including protocol training, data analysis, and summary reports.
Get StartedSite Readiness
Asses your sites for installation, upcoming software updates.
Or, create a customized coordination campaign to improve satisfaction throughout those itchy product notifications or recall activities.
Key Features
- Performance verification data analytics
- Verification protocol and process training
- Independent verification data summary
- Perform site-readiness assessment
- Prep for new study protocols, software or workflow changes
- Create a custom advanced notification experience
Need something custom?
Over the years we've put together many experiences tailored to fit the needs of our clients ranging from start-ups to established global diagnostics makers. Let us know what you're thinking.
Keep sales selling.
We'll support the product notice.
Suddenly you've got to contact many customers, explain important information, collect some details, and flag them for follow-up. This is what we're good at. Keep your sales team focused on their funnel. Deploy our team quickly when needed and your quality and regulatory team will thank you.
About MDC
Over 30 years of experience in the diagnostics and medical device industry, guiding clients entering the market and routine clinical use.
Need Market Access?
We provide Regulatory Affairs, CRO Services, Quality Systems, and Marketing support for IVDs
Setup A Call