MDC Point-of-Care Analyzer Training Services

You’ve won a new laboratory customer for you Point-of-Care (PoC) analyzer!  Great!  However, before they can start using it and test on a regular basis customers/users need training and to complete performance verification.  Do you have the technical staff to do that?  If so, when can they be scheduled to do it? 

MDC Associates has the staffing, skills and expertise to get your new PoC analyzer customers up and running quickly through our Video/Phone training and Performance Verification services.

Why Choose MDC Training Services?

$$$ saved:  Significantly more cost effective than providing dedicated onsite support

$$$ earned:  Faster scheduling of training means customers can be live faster

### new customers:  Sales force can focus on new customers instead of training

Happy customers:  Quick, efficient and consistent implementation 

Video/Phone Training

  • Develop training program/material with POC manufacturer

  • Educate Sales team on training program

  • Support Sales team in scheduling trainings

  • 1-2 Hrs Video/Phone User Training

  • Log Customer Training info

  • Distribute Training Certificates 

  • Follow-up for additional staff training (as necessary)

  • Weekly training sessions for new staff, annual certifications, review

Performance Verification

  • Develop Performance Verification (PV) program and documentation

  • Review verification procedure with lab customer(s)

  • Analyze data (new analyzer vs. reference)

  • Provide final PV report

On-going Support

  • Software updates implementation and verification

  • Product updates and changes training

  • Market research and intelligence phone calls